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Notes from the trenches.

Practical reading for restaurant operators: margins, delivery, staffing, guest behavior, and the technology underneath it all.

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185 published articles · Filter by category or search by topic.

  • DIY Text Marketing vs. Texting From Your POS: What It Really Costs a Pizza Shop

    You sent 4,000 texts on Tuesday. By Wednesday, you know two things: the texts went out, and the bill came in. Here's how running text marketing from a separate app compares to running it from the POS that takes the order.

  • Why Half-and-Half Pizzas Break Most POS Systems (and What To Check Before You Buy)

    It’s a Friday rush, all four lines are lit, and the order is half deluxe, half veggie, with garlic butter on the crust. Here’s why a generic POS stumbles on half-and-half pizzas, what that costs you, and the seven things to check before your next demo.

  • How to Prepare Your Pizza Shop for Halloween: A 7-Step Game Plan

    Halloween 2026 falls on a Saturday, so pizza shops face two big nights. Use this 7-step plan for menus, staffing, delivery, and party orders.

  • 4 Ways AI Is Helping Restaurants Scale Faster 

    AI is no longer on the horizon for restaurants — it’s already changing how orders are taken, kitchens operate, and menus are built. Here’s how forward-thinking operators are putting it to work today.

  • The State of Restaurant Food Delivery Software in 2026 (Plus 5 Recommendations)

    Third-party apps take up to 30% of every delivery order, and that adds up fast. Here's an honest look at the food delivery software landscape in 2026, why more restaurants are switching to first-party solutions, and five tools worth considering for your operation.

  • 9 Ways Restaurant Phone Artificial Intelligence Is Different Than Old-School Chatbots

    If you’re like most people, you probably cringe a little at the word “chatbot”. We all had terrible, clunky chatbot experiences in the 2010s. They couldn’t understand what we wanted,…

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