Frank’s Pizza has been long regarded as a go-to spot in Houston for over 23 years. Located in the heart of the downtown historic district, the New York-style pizzeria has attracted many late-night crowds. in early 2018 owner Ed Love was growing frustrated with system configuration issues that were impacting the restaurant’s smooth-running operation. Specifically, a newly-introduced EMV chip-reading payment technology was slowing the customer checkout process.
After considering different POS systems, Frank’s decided to switch to Speedline which promised continued support for customers that wanted to swipe credit cards instead of using a chip reader. However, within a very short time, Ed discovered flaws with Speedline’s order entry and cash drawer reconciliation process that were slowing customer throughput. For Ed, anything that detracted from the customer experience is a showstopper.
After realizing that Speedline could not fulfill his needs, Ed contacted HungerRush about switching back. The HungerRush development team advised Ed that his challenges could be solved with custom configuration. With the switch back to the HungerRush POS software complete, Ed saw immediate operational improvements at Frank’s Pizza. The restaurant can now serve customers quickly and efficiently, easily processing two customers per minute on busy nights. With custom configuration Frank’s Pizza has streamlined operations and is providing a better experience for their guests.