Graze! Shared Kitchen
At Graze! Shared Kitchen in Toledo, Ohio, owner Rod Brant operates three restaurants under a single roof. This unique concept is growing in popularity as restaurant owners adapt to changing consumer preferences for take-out and delivery due to the Covid-19 pandemic. Under the Graze umbrella are three distinct offerings – Oasis Eats Mediterranean, Mozza Pizza and Wings, and Big Knuckle Burgers. Rod describes the delivery and take-out only model as the “new eat at home or office experience” with faster ordering, better service, and a wider variety of foods to choose from.
Rod got his start in the restaurant business offering marketing consulting services – helping other restaurants improve and grow, but always had the itch to become a restaurant owner of his own. He fulfilled that dream by purchasing Eat at Oasis in early 2020, just before the Covid-19 pandemic hit. Eat at Oasis had two dine-in locations about five miles apart, and Rod made the purchase with plans to change one location into the Graze! Shared Kitchen concept.
Flyers Pizza, a family owned and operated Ohio staple since 1976, plans to expand their market share by leveraging HungerRush Point of Sale’s technology and Software as a Service suite. Flyers Pizza was number 8 on the Pizza Today Top 100 Independent list in 2016 when they began exploring POS and online ordering options.
The Flyers team began their search because their previous POS was unable to support their next major market expansion – online ordering. “The interface was too archaic,” states Matt Ulrey, Director of IT. “Our old online ordering platform felt like it was made in the 90’s. It was a chore for customers. The Uncles (Owners) wanted a solution that would make online ordering fun and interactive. We needed a platform that would engage our customers from first-click to order completion.”
Enter HungerRush, a leader in custom point of sale solutions for the hospitality industry since 2003. Flyers installed HungerRush as part of the grand opening of their 8th location in southern Grove City Ohio in March 2017. Over the course of 2017, Flyers converted two additional locations to HungerRush. In the midst of transition, Flyers experienced immediate results, climbing from #8 to #6 on the Top 100 List, and increasing sales by 10.6%. Their Online sales in these three locations jumped from under 20% of total weekly volume, to over 30% by the end of 2017. “HungerRush is more than just a POS and Online Ordering provider,” states Mark Ulrey. “HungerRush is a partner. We’re working together on everything from suggestive selling to menu formatting and configuration to ensure our guests are happier and spend more during every experience.”
Flyers Pizza is utilizing HungerRush online ordering platform, Honeycomb loyalty service, and R-enterprise remote management. All three services interact and combine with the POS to enable the Flyers management team to respond to customer trends on-the-fly and provide a cohesively branded and unified experience across all locations. The combination of these services has set the stage for Flyers to expect a 30% increase in online sales by 2019.
Piu Bello is a family-owned business headed by Mehul Patel since 2016. Piu Bello serves their customers in three ways: Lunch and Dinner menu for both Dining Room and Carry-Out service, as well as Pizza Delivery. The concept features classic Italian dishes with modern American delivery fare for wings, mozzarella sticks, and chicken fingers.
When Mr. Patel originally purchased the restaurant, he knew that sales had been declining by 20% year-over-year. Soon after incorporating a HungerRush POS system and all its built-in tools, Mr. Patel was able to find that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process.
Mr. Patel assumed control of the business with the existing POS, Clover. He stated that all of his inventory, employee, and customer management needed to be done manually. “Clover might be ok for retail stores; it’s not going to work for my restaurant concept, which requires a lot of customization. Clover also has no way to calculate labor, unless you want to download a 3rd party app (for an extra charge). Many of those apps are also incapable of doing what I truly need.” The difficulty continued to inventory, “There’s no way for me to know when I need to reorder food, how much food I’m using per pizza, and for it to specify the quantity of toppings. The only thing Clover is good for is to take simple orders and charge cards.”
Over time, the manual workload began to overtake him, and that’s when he truly became motivated to find an all-encompassing solution. Through all of his research and due diligence, he found HungerRush. “HungerRush POS is the only system that gives me everything I need; an inventory system that can be customized, and (resources) that can help me build my menu quickly,” also, “coming through and install(ing) everything.”
After his onsite installation and training for his new HungerRush POS system, HungerRush (online ordering platform), and eye deliver (Real-time driver statistics for GPS tracking), Mr. Patel was able to identify that his delivery process was the best area to start improving.
With HungerRush he was able to limit the number of orders a driver could take based on the distance he needed to drive to complete the delivery. Now Piu Bello was able to establish the operation standard that would limit the number of pizza orders to be delivered by any one driver. Mr. Patel was also able to reconcile all of the manual inventory, employee, and customer management that had been plaguing him.
As a result, he found that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process, and the time savings from having more automated and integrated labor, customer, and inventory allow Mr. Patel to focus on his real priority – providing excellent service and food to Piu Bello’s guests. Mr. Patel conducted his own independent survey after implementing HungerRush and these changes. The results showed increased customer perception and satisfaction ratings of his business.
Today, the Piu Bello restaurant is operating more effectively, and Mr. Patel states that within his next month of operation, he will not only have corrected his monthly net loss but turned the delivery operation into a profit center. Mr. Patel is now a huge fan of the HungerRush system, and he ended by saying: “If HungerRush can do pizza, they can do anything in the restaurant industry!”
Saccone's Pizza & Subs
Saccone’s Pizza & Subs, based in Leander, Texas, produces award-winning pizza complete with house-made signature sauce.
When owner Dan Saccone opened his first location in 1997, he created his own point of sale (POS) system by outsourcing the coding and development to a friend. But as Saccone’s grew, Dan realized that if he wanted his restaurant to continue its upward growth trajectory, he needed to implement a modern, customizable POS system that is purposefully-built for pizzerias.
Dan looked for a POS system that was easy to use and learn, built on a modern architecture, and had flexibility to support future technology enhancements.
Saccone’s chose the HungerRush restaurant management system for its simple, intuitive design. He was impressed by his waitstaff’s ability to learn the system quickly and be productive on the first day. The customization available in the HungerRush POS system helps Saccone’s improve order accuracy and eliminate mistakes from handwritten tickets. Saccone’s also implemented HungerRush’s online ordering system and began using third party delivery to service the restaurant’s growing customer base.
For Saccone’s, selecting the HungerRush point of sale system has helped the restaurant grow and flourish, providing upgrades and integrations as technology advances to keep up with changing customer habits.
Flying Pie Pizzeria
Flying Pie Pizzeria is a five-store chain in the Portland, Oregon area. Ty Dupuis, the owner, worked in or owned a pizza restaurant his entire life. After starting out at a local pizzeria in high school, Ty spent time working in a dough commissary for a 26-unit pizza franchise before landing a job at the neighborhood Flying Pie in 1988. After rising through the ranks, Ty negotiated a buyout agreement with the previous owners in 2000 and has since opened additional stores alongside ambitious employees. Today, Flying Pie is a family-focused pizzeria serving multi-generational families and local kid’s sports teams. It’s a place where families come to eat, relax, play board games and have fun.
Hometown Pizza and Grill
In the small town of Rockmart, GA, sales are booming at Hometown Pizza and Grill. For owner Rick Smith, adding HungerRush has helped his restaurant attract new customers through online ordering while adding a level of accountability for his staff to the restaurant’s operations. Rick knows that even in a small town, customers have an abundance of restaurant choices. Hometown Pizza and Grill excels by serving the freshest ingredients, leveraging technology to grow and track sales, and showing a commitment to a never-ending focus on customer satisfaction.
Since implementing the HungerRush restaurant management system, Hometown Pizza and Grill has added online ordering and watched average ticket revenue grow by 60% over call-in orders. Rick has better visibility into his restaurant’s operations. Detailed reports and real-time analytics have helped him run a more efficient business, spot costly discrepancies and quickly take action to address problems.
For Hometown Pizza and Grill, HungerRush has provided the technology upgrade that was needed to keep the restaurant competitive. In an increasingly-crowded market, Hometown Pizza and Grill continues to attract new customers and grow revenue, while improving profit margins with a more efficient restaurant.
“We were using Aloha Radiant at our other location, but I lost trust in Aloha after they pushed software on me that wasn’t ready to be marketed, which disrupted my business. I had heard of HungerRush’s good reputation and after talking to the HungerRush staff I decided to switch. Everyone I spoke to made me feel very comfortable and no one ever talked down to me, in spite of my computer limitations. HungerRush gave me confidence. My goals when selecting a new POS were to increase sales and the efficiency of my staff. I also wanted strong marketing features and to stop internal theft. HungerRush helped me achieve these goals. I feel now we have all the tools we need to succeed!”
Rising Phoenix Pizzeria
“Thrive was hindering my business and exhausting my efforts. I was spending so much time every couple of weeks to rebuild the entire system or menu, it made no sense for me to pay support when I was practically doing their job. I finally decided to give HungerRush a call and was connected with David who did a great job walking me through the demo and finding the right suite of products that would fit and help my business. Our installer, Derrick, was also nothing short of amazing. He stayed onsite to train our staff during normal business hours to ensure all questions were answered and that everyone was familiar with the system. My staff feel so invigorated to punch in an order now. The Dashboard feature is probably one of my favorite things about the point of sale. I can see my sales, labor costs, and even break down the daily performance by order type. I’m extremely happy with the switch.”
Allegro Gourmet Pizzeria
“We were using Micros POS, but the system was so outdated and lacked features. We switched to HungerRush because we wanted to decrease paperwork, simplify the order entry process, and gather a great customer database, which would provide a lot of marketing opportunities for us. HungerRush also came highly recommended by Big Dave Ostrander. We would definitely recommend HungerRush POS to others…”
NY NY Pizza
“My goal in switching was getting rid of Micros and finding a system that works. Anti-theft controls and delivery capabilities were also key in my objective. I decided to switch to HungerRush because of the ease of the system. It was MUCH easier to use than Micros. In fact, it was better than all the others I’ve seen.”
“We had been using PDQ for years, but we came across HungerRush at Pizza Expo and we really liked what we saw. It came time to update and we decided to switch to HungerRush. And it’s a good thing we did! Because of HungerRush’s audit system, we were able to catch an employee stealing thousands of dollars from the store. The HungerRush POS provided enough evidence for us to take the proof to the police. She was arrested and sentenced to 12-24 months in jail for her theft.
So obviously, the awesome security is one of my favorite HungerRush features! But there are so many other great things. The simplicity of use alone is remarkable, not to mention the time and money savings the POS provides. And instead of printing 30 pages of reports every night, I can simply email everything to myself and keep track of it all digitally, which is infinitely better.”