The Funicello family of Norwalk – Pasquale, Joe, Maria, and Elvie Funicello – own and operate the full service fine dining establishment Tutti’s Ristorante located in Westport, Connecticut. They were all born in Southern Italy before moving to the Fairfield County Area and pride themselves on an authentically Italian experience that is about more than just food. They live by the motto “Good Food, Good Friends” and emphasize hearty portions and a family atmosphere. The open air kitchen allows you to watch the preparation of family-style meals, providing the sense that one is at home enjoying a home-cooked meal in a comfortable, cozy setting.
How long has your family been operating Tutti’s Ristorante?
Was there a particular issue that led you to choosing an all-in-one POS system like HungerRush?
When I came into the family business, I really wanted to give my mom and dad some help because the restaurant was getting a lot busier. I wanted to increase our efficiency and customer service and a POS system seemed to me like a good way to do that.
Had you used a POS system prior to HungerRush, and if so, what can you tell us about the experience?
HungerRush is our first POS, and it’s been really great. Our lives are so much easier than before – it makes a huge difference.
You’ve been installed for about 4 months now. What positive effects have you already seen?
The organization that the POS offers is amazing. It keeps track of everything for us – orders, sales, inventory – so many other things, too. The increase in efficiency helps us do our jobs better and offer the best customer service possible. We’re also able to serve a lot more customers in a night because of the increase in efficiency. When everything is running very smoothly, it’s easy to have more customers coming in because everything is moving much faster. Because everything is so organized and streamlined, the customers’ experience is better, and they’re happier, too. We can do more business with our POS, while still offering really great customer service.
Businesswise, do you feel that modern technology, specifically an all-in-one solution such as HungerRush, is mandatory in today’s highly competitive restaurant industry?
I do think so, yes, because it improves customer service so much. Writing orders by hand can’t compare and the level of organization a POS provides makes everything so much better.
Do you believe that a POS system has a direct impact on a customer’s experience?
Definitely. I think when you’re doing a lot of business and having really busy nights, the POS makes the entire experience much more organized, efficient and detailed – for the customers and for us. Customers appreciate that things move much faster and they really like even the small things like the level of detail on a receipt.
You are a full-service restaurant and also looking to install HungerRush™ online ordering in the near future. Can you tell us about that?
Yes, we’re actually looking to do that sometime this summer. The restaurant is doing a lot more business and we want to increase that further. We really want to expand the Tutti’s brand and I think offering online ordering is definitely one way for us to do that.
What advice would you give to other restaurant owners/operators out there like yourself?
Organization is key to a successful restaurant and anything you can do to increase your efficiency is going to be good for your business. I highly recommend HungerRush if you want to achieve these things.
BLU Restaurant and Lounge
“Initially I was so nervous about switching from Micros to HungerRush – change is uncomfortable, no matter what the situation is, and I was very accustomed to the Micros system. Once the installation and training began, I KNEW we had made the right decision. The installers were extremely knowledgable, professional and very detailed. Beyond that, they were also very helpful and friendly, always going above and beyond for us during the installation process. They broke the language down so that it wasn’t super tech-y; we could easily understand everything they showed us. I was so impressed. They treated our staff like family. HungerRush’s communication and customer support are both amazing; they are #1 in customer support over any other company I have dealt with.
With Micros there were lots of problems with security – HungerRush is set up so that the loopholes that existed in Micros are non-existent. HungerRush offers much more control and security. Updating the menu, changing prices, renaming buttons – ALL of these things are SO much easier with HungerRush. Micros makes everything overly complicated with too many steps – it’s a hassle. Unnecessary.
HungerRush is just a better system, what else can I say? FIVE THUMBS UP!”
Win Place or Show Sports Bar & Grill
“Before HungerRush we were using Micros. The biggest difference between the systems that I noticed after we switched was that we now had the ability to make changes and update menu items ourselves very easily. Micros was not user friendly in that way at all. In fact, it was HungerRush’s ease of use that really sold me on the system. My staff loves the modifiers – now they can tell the kitchen details with the click of the button, whereas before they had to run back to the kitchen to verbally relay that info. This was an amazing change for them!
The number one feature for me is the wireless tablet. The handheld unit is AWESOME. When we’re very busy and 5 tables come in at the same time, I can now walk table to table with the tablet taking orders with ease, without running back and forth to the POS station at the bar. The wireless tablet speeds up the ordering process SO MUCH. I love it!
Another huge difference between Micros and HungerRush is the quality of customer support. One time, during the Micros days, we experienced a horrible lightning storm that knocked out power in the entire building. When we called Micros for assistance getting the POS going again, they refused to help us over the phone. We had to wait for them to show up for an on-site service call, which is completely ridiculous. We recently went through a snow storm that had a similar effect – the whole building lost power suddenly. We called HungerRush and they helped us get back on track within minutes. The difference is clear – HungerRush is the better system by far!”
The Republic Steak House
“We were using the Micros 3700 system, which was highly antiquated. Glitches were frequent and their customer service was awful. We wanted a faster, more effective system with modern features – so we switched to HungerRush. We looked at both Aloha and Positouch during the research phase, but HungerRush was the most user friendly and had the best reporting features. Not only does HungerRush have a great product, but the company has a great reputation too. The HungerRush system was highly recommended to me by a valuable source. I would definitely recommend HungerRush to others.”
La Taza Restaurant & Coffeehouse
“Micros was ARCHAIC. Extremely hard to deal with. Everything was so hard to put in, now I can do everything on the fly, it has saved me so much time. I used to have to run up and down the stairs all the time and now I can do everything in one place. Employees are now putting the entire order in, including drinks! That sounds crazy but the Micros system was so bad, they had to go through so many pages just to ring up one order, it was confusing. Micros Customer Service was horrible too. I waited online FOREVER. You had to wait for a call back, and they would then refer you to someone else. I’ve called into HungerRush’s Customer Service so many times, I think I’ve waited 5 minutes at the most. I was so glad to take advantage of HungerRush’s Buyback program and I just sent my old Micros system in.”
Stanley's Famous Pit Bar-B-Q
“Previously, Aloha POS was the system I was using, but they offered no technical support. I switched to HungerRush POS because the technology was innovative, the management and marketing tools were great, and they offered online ordering, which I wanted very much. The sales, installation and training process with HungerRush was great! I would recommend the company to people I know.”
“We switched from Aloha to HungerRush for ease of use. There were so many things that we had to do with Aloha that would just make us pull our hair out. With HungerRush there’s a sense of relief each day you walk in because your POS is one less problem you have to worry about.”