Customer Stories

“Initially I was so nervous about switching from Micros to HungerRush – change is uncomfortable, no matter what the situation is, and I was very accustomed to the Micros system. Once the installation and training began, I KNEW we had made the right decision. The installers were extremely knowledgable, professional and very detailed. Beyond that, they were also very helpful and friendly, always going above and beyond for us during the installation process. They broke the language down so that it wasn’t super tech-y; we could easily understand everything they showed us. I was so impressed. They treated our staff like family. HungerRush’s communication and customer support are both amazing; they are #1 in customer support over any other company I have dealt with.

With Micros there were lots of problems with security – HungerRush is set up so that the loopholes that existed in Micros are non-existent. HungerRush offers much more control and security. Updating the menu, changing prices, renaming buttons – ALL of these things are SO much easier with HungerRush. Micros makes everything overly complicated with too many steps – it’s a hassle. Unnecessary.

HungerRush is just a better system, what else can I say? FIVE THUMBS UP!”

“Before HungerRush we were using Micros. The biggest difference between the systems that I noticed after we switched was that we now had the ability to make changes and update menu items ourselves very easily. Micros was not user friendly in that way at all. In fact, it was HungerRush’s ease of use that really sold me on the system. My staff loves the modifiers – now they can tell the kitchen details with the click of the button, whereas before they had to run back to the kitchen to verbally relay that info. This was an amazing change for them!

The number one feature for me is the wireless tablet. The handheld unit is AWESOME. When we’re very busy and 5 tables come in at the same time, I can now walk table to table with the tablet taking orders with ease, without running back and forth to the POS station at the bar. The wireless tablet speeds up the ordering process SO MUCH. I love it!

Another huge difference between Micros and HungerRush is the quality of customer support. One time, during the Micros days, we experienced a horrible lightning storm that knocked out power in the entire building. When we called Micros for assistance getting the POS going again, they refused to help us over the phone. We had to wait for them to show up for an on-site service call, which is completely ridiculous. We recently went through a snow storm that had a similar effect – the whole building lost power suddenly. We called HungerRush and they helped us get back on track within minutes. The difference is clear – HungerRush is the better system by far!”

“I switched from Aloha to HungerRush because I wanted to minimize POS issues and maximize my potential. HungerRush offered competitive rates, provided hands-on training in-house, and HungerRush is just easier to work with in general.”

“Previously, Aloha POS was the system I was using, but they offered no technical support. I switched to HungerRush POS because the technology was innovative, the management and marketing tools were great, and they offered online ordering, which I wanted very much. The sales, installation and training process with HungerRush was great! I would recommend the company to people I know.”

“Prior to HungerRush we were using Aloha, but it wasn’t a good fit – we needed something more up to date. We got that and so much more when we switched to HungerRush. Not only is the technology more cutting edge, but the system is just so user friendly – much easier to use than Aloha. Ease of use is really the main thing with me – it’s difficult for me to put into words just how user friendly HungerRush is, honestly! I really like how fast the system is, as well, and the biometric fingerprint reader is awesome (and cool!). HungerRush is the absolute perfect POS system for us – I couldn’t ask for better.”

“Antiquated is the best word I can use to describe the Aloha system. The reporting wasn’t very good either, so we decided to switch. The HungerRush system is so much more user-friendly- my staff and I are very happy with it. I’ve also had really good luck with calling into HungerRush’s Customer Service department compared to Aloha’s.”