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Notes from the trenches.

Practical reading for restaurant operators: margins, delivery, staffing, guest behavior, and the technology underneath it all.

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185 published articles · Filter by category or search by topic.

  • Generic POS Systems Don’t Work in Pizza—Here’s Why

    We all love pizza. That’s no understatement, with Americans eating 350 slices of pie per second. It’s one of the most popular and customizable foods on the planet. But most…

  • How to Automate POS Order Entry from Restaurant Delivery Apps and Phone Orders

    Entering orders into the point of sale system introduces a point of error into the restaurant experience: hitting the wrong pizza size button, adding parmesan cheese instead of provolone, plain…

  • 5 Ways Your Restaurant Can Maximize the Holiday Rush

    5 Ways Restaurants Can Maximize on The Holiday Rush

  • Shorten Your Restaurant Order Entry Time by 75% and Improve Your Customer’s Experience

    The average order time at counter service restaurants is around 120 seconds. That means a customer waits for two minutes as you note what they want — while the rest…

  • Downtime Disaster: How Restaurants Can Avoid Costly Tech Troubles

    You’re restaurant is in the middle of the lunch rush, and your POS system suddenly freezes. Your POS can’t take orders, process payments, or print receipts. Your staff is panicking, your…

  • Pizza Promotion Ideas for a Spooktacular Halloween

    Photo by Stephanie Halloween is in the top 5 of largest consumer holidays in the U.S., with spending exceeding $10 billion (National Retail Federation). It's also one of the biggest…

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