This video contains an interview with Dan McDowell.
Dan has been in the pizza business for 18 years and is now an owner of a Sahara Pizza franchise in Blaine, Washinginton.
Here is the full video transcript:
My name’s Dan McDowell.
We opened up this franchise almost two years ago, and I have been in pizza for 18 years.
The biggest advice that I can give is make sure that you have a good POS in place.
That way you’re able to provide the customers with a good experience and your employees with a good experience.
People want quick. They want easy, and I think the way we have things set up here with HungerRush, it does that.
HungerRush gives me the ability to set it up how I want it done.
I’m a pretty technologically savvy person, so I did understand the tech,
but I didn’t know all the tools that there were available from HungerRush.
HungerRush is a POS Built for Pizza
So HungerRush’s POS helps with complex orders. Pizza — you get some of the craziest things.
People will order whatever they want. They’ll take everything off one half and add a million other things.
I can probably take an order on the phone even for delivery in under a minute.
It’s so easy to understand that when new people are hired on the same thing, they’re able to pretty easily navigate it to be able to get an order through quickly.
Bigger online sales with HungerRush POS
We can see it directly in our sales comparison in the store versus online — it’s something like 10% higher online, which is huge over an entire year.
The ultimate upseller is sitting in front of a computer looking at everything we have, not being rushed.
The fact that people can do that means that most of the time they’re gonna order more online than they are if they call in and order or walk in.
HungerRush POS Helps Delivery Operations Run More Smoothly
HungerRush’s Delivery Management has made my drivers’ lives easier.
It’s all right there in the app for them. They can see their order, they can call the customer, they can get directions.
It’s constantly being improved.
But then from my perspective as well, I can use the HungerRush Hub app and I can pull it open, look at where my drivers are.
I can pull it open on my computer, track previous days, what route did they take?
HungerRush Support is There When You Need Them
HungerRush support, especially as of late, has fixed everything that I’ve needed done.
It especially helps that I’m able to have a relationship with the customer success manager like Rachel, where we can have monthly meetings, talk about things I’m concerned about.
It’s nice being able to see the things that I bring up getting fixed.
The onboarding process was super convenient.
Being able to just call someone on demand and be like, “Hey, what’s going on with this?
Can we fix this?” And they fix it right away. That made everything seamless and easy.
We were looking for something that basically required no effort from us.
You know, we started seeing it was a 60% open rate and we were getting clicks.
It was something crazy like 13%, which is still really high for an email campaign.
Even my out-the-door delivery times — I can see every order that went out the door late.
There’s so much reporting data available that almost anything I need I can find.
It’s way easier to sort everything.
You can click each column so you can sort alphabetically.
HungerRush POS is Easy to Use
My staff enjoys the ease of use of the POS and the fact that you don’t have to read a giant novel just
to be able to understand how to take a simple order.
It makes it just easy for them to jump right in when they get here.
And we all know that taking orders over the phone or upfront is one of the most stressful parts
in the restaurant industry when you’re first starting out.
And the fact that it’s simplified through HungerRush makes it so the workers love it.
A PDF version of the Sahara Pizza Customer Story is available here.