Testimonials

“Initially I was so nervous about switching from Micros to HungerRush – change is uncomfortable, no matter what the situation is, and I was very accustomed to the Micros system. Once the installation and training began, I KNEW we had made the right decision. The installers were extremely knowledgable, professional and very detailed. Beyond that, they were also very helpful and friendly, always going above and beyond for us during the installation process. They broke the language down so that it wasn’t super tech-y; we could easily understand everything they showed us. I was so impressed. They treated our staff like family. HungerRush’s communication and customer support are both amazing; they are #1 in customer support over any other company I have dealt with.

With Micros there were lots of problems with security – HungerRush is set up so that the loopholes that existed in Micros are non-existent. HungerRush offers much more control and security. Updating the menu, changing prices, renaming buttons – ALL of these things are SO much easier with HungerRush. Micros makes everything overly complicated with too many steps – it’s a hassle. Unnecessary.

HungerRush is just a better system, what else can I say? FIVE THUMBS UP!”

“Before HungerRush we were using Micros. The biggest difference between the systems that I noticed after we switched was that we now had the ability to make changes and update menu items ourselves very easily. Micros was not user friendly in that way at all. In fact, it was HungerRush’s ease of use that really sold me on the system. My staff loves the modifiers – now they can tell the kitchen details with the click of the button, whereas before they had to run back to the kitchen to verbally relay that info. This was an amazing change for them!

The number one feature for me is the wireless tablet. The handheld unit is AWESOME. When we’re very busy and 5 tables come in at the same time, I can now walk table to table with the tablet taking orders with ease, without running back and forth to the POS station at the bar. The wireless tablet speeds up the ordering process SO MUCH. I love it!

Another huge difference between Micros and HungerRush is the quality of customer support. One time, during the Micros days, we experienced a horrible lightning storm that knocked out power in the entire building. When we called Micros for assistance getting the POS going again, they refused to help us over the phone. We had to wait for them to show up for an on-site service call, which is completely ridiculous. We recently went through a snow storm that had a similar effect – the whole building lost power suddenly. We called HungerRush and they helped us get back on track within minutes. The difference is clear – HungerRush is the better system by far!”

“We were using the Micros 3700 system, which was highly antiquated. Glitches were frequent and their customer service was awful. We wanted a faster, more effective system with modern features – so we switched to HungerRush. We looked at both Aloha and Positouch during the research phase, but HungerRush was the most user friendly and had the best reporting features. Not only does HungerRush have a great product, but the company has a great reputation too. The HungerRush system was highly recommended to me by a valuable source. I would definitely recommend HungerRush to others.”

“Micros was ARCHAIC. Extremely hard to deal with. Everything was so hard to put in, now I can do everything on the fly, it has saved me so much time. I used to have to run up and down the stairs all the time and now I can do everything in one place. Employees are now putting the entire order in, including drinks! That sounds crazy but the Micros system was so bad, they had to go through so many pages just to ring up one order, it was confusing. Micros Customer Service was horrible too. I waited online FOREVER. You had to wait for a call back, and they would then refer you to someone else. I’ve called into HungerRush’s Customer Service so many times, I think I’ve waited 5 minutes at the most. I was so glad to take advantage of HungerRush’s Buyback program and I just sent my old Micros system in.”

“Previously, Aloha POS was the system I was using, but they offered no technical support. I switched to HungerRush POS because the technology was innovative, the management and marketing tools were great, and they offered online ordering, which I wanted very much. The sales, installation and training process with HungerRush was great! I would recommend the company to people I know.”

“We switched from Aloha to HungerRush for ease of use. There were so many things that we had to do with Aloha that would just make us pull our hair out. With HungerRush there’s a sense of relief each day you walk in because your POS is one less problem you have to worry about.”

“Prior to HungerRush I was using Aloha, but that system was not user friendly and I was unhappy with their customer service. When I experienced an issue and needed them the most, I called their customer service department for assistance and it literally took them 3 weeks to get back to me. That was unacceptable. When I heard that HungerRush’s customer service had a wait time of 30-60 seconds, I was sold. HungerRush has a lot of excellent features, but my favorite thing about them is still their excellent customer service. As an owner, there’s a real sense of peace of mind there, and that’s important to me.

As far as the POS itself is concerned, I love the dashboard and the system’s ability to send emails to me with store details and updates. The labor management component is amazing and the system as a whole is incredibly intuitive. HungerRush’s POS has so much capability, so many features – Aloha just didn’t offer advanced tools like these. HungerRush lives up to all of my expectations and is everything HungerRush said it would be – and more. It is a great POS system and we truly love it.”

“Antiquated is the best word I can use to describe the Aloha system. The reporting wasn’t very good either, so we decided to switch. The HungerRush system is so much more user-friendly- my staff and I are very happy with it. I’ve also had really good luck with calling into HungerRush’s Customer Service department compared to Aloha’s.”

“Aloha offered no tech support for their product and the software was outdated. HungerRush provides better reports, better controls, better systems and better tech support. Very impressed by HungerRush’s installation, ease of operation, POS design and presentation. Extremely professional rollout!”

“We finally decided to change our POS system. We did a demo on half a dozen different POS systems and narrowed down to Speedline or HungerRush. The Speedline rep wouldn’t budge or work with us on anything. It felt like a take it or leave it situation. They did not answer questions or follow up. I can only imagine what their customer service would be like! HungerRush offers more than Speedline but with better value. Their sales and customer service reps are attentive, friendly, and go above and beyond to find a solution to your needs. They make the process easy and offer a great training program with extensive follow up to make sure everything is working well. They also have support available 24/7. We are so happy we chose HungerRush.”

“Prior to HungerRush we were using Micros, but the operating system was very old. It was time for something new – an upgrade. HungerRush has far more features than Micros did – features that help me accomplish my tasks more quickly, especially with regard to back office work. Payroll is incredibly easy to do and the reporting features are awesome. Micros’ reports were 12 pages long per report! HungerRush has everything laid out simply for me on a single page, and it’s very easy to read.

I’m not an incredibly computer savvy person, but HungerRush is SO easy to use – it’s idiot proof, like POS for dummies! So user friendly. My staff says the same thing. They love it. Here’s a good demonstration of just how easy it is – recently we had a holiday party here at the bar, and we brought in outside bartenders to run the bar while the staff had fun. We literally had to train these people for 10 – 15 seconds on the POS and they were ready to go. And they loved it too! We’re all very happy with our HungerRush system.”

“We were using Micros POS, but the system was so outdated and lacked features. We switched to HungerRush because we wanted to decrease paperwork, simplify the order entry process, and gather a great customer database, which would provide a lot of marketing opportunities for us. HungerRush also came highly recommended by Big Dave Ostrander. We would definitely recommend HungerRush POS to others…”