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HungerRush Interviews Sam Saigh of Extreme Pizza

How long have you been in the food service industry, Sam?
30 years.

Was there a particular issue that led you to choosing an all-in-one POS system like HungerRush?
Customer Service using a WYSIWYG based system for our cashiers.

Businesswise, do you feel that modern technology, specifically an all-in-one solution such as HungerRush, is mandatory in today’s highly competitive restaurant industry?
Yes, I think a POS like HungerRush is essential to effectively service our customers.

Do you believe that a POS system has a direct impact on a customer’s experience?
Absolutely, especially because of the ease of ordering.

Speed of service is extremely important for delivery concepts – How does HungerRush assist in speeding up your operations?
Mapping within the HungerRush system makes delivery for our drivers quick and easy.

In general, how does HungerRush address your specific needs as a delivery/carry out concept?
I have found that for us HungerRush is the perfect fit. We switched over to HungerRush from Firefly POS after having installed the competitor’s system only 6 months before. THE SWITCH WAS WELL WORTH THE MONEY!

Had you used a POS system prior to HungerRush, and if so, what can you tell us about the experience?
We did not have a good experience with Firefly, the competitor’s system we used prior to HungerRush, at all. It was hard to program, had many systems faults, and zero technical service.

If you were to name the best feature within HungerRush, what would it be?
The ease of making changes to our menu and coupons.

How do you feel that HungerRush has added to your brand?
HungerRush online ordering has greatly added to our brand!

Extreme Pizza uses our online ordering platform HungerRush. How has online ordering changed your business for the better?
Since we started using HungerRush we’ve seen a large increase in online ordering sales. And our customers love it because they find it easy to use.

Do you have personal opinions on PCI related issues? Do you think it is important in this day and age to protect sensitive customer data?
Absolutely, we have chosen to use Trustwave in our stores in conjunction with the PCI compliance that HungerRush provides within the system itself.

What has been the most rewarding part of your journey thus far with Extreme Pizza?
We have a GREAT PRODUCT that we are proud to serve and the support we receive from the team at corporate in California is amazing.

Being as successful as you are, what advice would you give to other owner/operators out there like yourself?
Have a solid staff, a great product and of course a great POS system such as HungerRush!

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