Piu Bello Increased Sales By 20% by Streamlining Delivery
Piu Bello is a family-owned business headed by Mehul Patel since 2016. Piu Bello serves their customers in three ways: Lunch and Dinner menu for both Dining Room and Carry-Out service, as well as Pizza Delivery. The concept features classic Italian dishes with modern American delivery fare for wings, mozzarella sticks, and chicken fingers.
When Mr. Patel originally purchased the restaurant, he knew that sales had been declining by 20% year-over-year. Soon after incorporating a HungerRush POS system and all its built-in tools, Mr. Patel was able to find that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process.
Mr. Patel assumed control of the business with the existing POS, Clover. He stated that all of his inventory, employee, and customer management needed to be done manually. “Clover might be ok for retail stores; it’s not going to work for my restaurant concept, which requires a lot of customization. Clover also has no way to calculate labor, unless you want to download a 3rd party app (for an extra charge). Many of those apps are also incapable of doing what I truly need.” The difficulty continued to inventory, “There’s no way for me to know when I need to reorder food, how much food I’m using per pizza, and for it to specify the quantity of toppings. The only thing Clover is good for is to take simple orders and charge cards.”
Over time, the manual workload began to overtake him, and that’s when he truly became motivated to find an all-encompassing solution. Through all of his research and due diligence, he found HungerRush. “HungerRush POS is the only system that gives me everything I need; an inventory system that can be customized, and (resources) that can help me build my menu quickly,” also, “coming through and install(ing) everything.”
After his onsite installation and training for his new HungerRush POS system, HungerRush (online ordering platform), and eye deliver (Real-time driver statistics for GPS tracking), Mr. Patel was able to identify that his delivery process was the best area to start improving.
With HungerRush he was able to limit the number of orders a driver could take based on the distance he needed to drive to complete the delivery. Now Piu Bello was able to establish the operation standard that would limit the number of pizza orders to be delivered by any one driver. Mr. Patel was also able to reconcile all of the manual inventory, employee, and customer management that had been plaguing him.
As a result, he found that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process, and the time savings from having more automated and integrated labor, customer, and inventory allow Mr. Patel to focus on his real priority – providing excellent service and food to Piu Bello’s guests. Mr. Patel conducted his own independent survey after implementing HungerRush and these changes. The results showed increased customer perception and satisfaction ratings of his business.
Today, the Piu Bello restaurant is operating more effectively, and Mr. Patel states that within his next month of operation, he will not only have corrected his monthly net loss but turned the delivery operation into a profit center. Mr. Patel is now a huge fan of the HungerRush system, and he ended by saying: “If HungerRush can do pizza, they can do anything in the restaurant industry!”