Flyers Pizza Adopts HungerRush, Projects 30% Growth in 2018 Online Sales
Flyers Pizza, a family owned and operated Ohio staple since 1976, plans to expand their market share by leveraging HungerRush Point of Sale’s technology and Software as a Service suite. Flyers Pizza was number 8 on the Pizza Today Top 100 Independent list in 2016 when they began exploring POS and online ordering options.
The Flyers team began their search because their previous POS was unable to support their next major market expansion – online ordering. “The interface was too archaic,” states Matt Ulrey, Director of IT. “Our old online ordering platform felt like it was made in the 90’s. It was a chore for customers. The Uncles (Owners) wanted a solution that would make online ordering fun and interactive. We needed a platform that would engage our customers from first-click to order completion.”
Enter HungerRush, a leader in custom point of sale solutions for the hospitality industry since 2003. Flyers installed HungerRush as part of the grand opening of their 8th location in southern Grove City Ohio in March 2017. Over the course of 2017, Flyers converted two additional locations to HungerRush. In the midst of transition, Flyers experienced immediate results, climbing from #8 to #6 on the Top 100 List, and increasing sales by 10.6%. Their Online sales in these three locations jumped from under 20% of total weekly volume, to over 30% by the end of 2017. “HungerRush is more than just a POS and Online Ordering provider,” states Mark Ulrey. “HungerRush is a partner. We’re working together on everything from suggestive selling to menu formatting and configuration to ensure our guests are happier and spend more during every experience.”
Flyers Pizza is utilizing HungerRush online ordering platform, Honeycomb loyalty service, and R-enterprise remote management. All three services interact and combine with the POS to enable the Flyers management team to respond to customer trends on-the-fly and provide a cohesively branded and unified experience across all locations. The combination of these services has set the stage for Flyers to expect a 30% increase in online sales by 2019.