Customer Stories

  • Fajita Pete’s

    With a company like HungerRush, scalability became a non-issue because once we had it down at one Fajita Pete’s, we were able to take that model, treat it as a module, and plug it into our next stores.

  • Roostar Vietnamese Grill

    One of the favorite things we love about HungerRush, the majority of our sales come from the off-premises market, during the pandemic our digital sales tripled, having HungerRush as a partner enabled ease of use, allowed customers to order things so conveniently.

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Videos

Luigis Pizzeria

The tools that we find most helpful besides inventory is our HungerRush online ordering. HungerRush created a website for us that helps at each location because the customer can customize an input themselves. It’s pickup and go. Quick and easy.

Jessika Rae, GM

i Fratelli Pizza

Starting a franchise is a daunting task and your Point of sale system is critical to your operation. HungerRush provides a system that is fully integrated and seamless.

Bruce Redden

Pizaro's Pizza Napoletana

HungerRush is an integral part of our business because it provides so many different aspects. We actually spend a lot of time pin pointing and fine tuning every little aspect because it’s such a broad system. It does so much for us from the online HungerRush ordering, POS, caller ID integration, to the day to day report systems, and delivery integration.

Nicole Bean

Roostar Vietnamese Grill

One of the favorite things we love about HungerRush, the majority of our sales come from the off-premises market, during the pandemic our digital sales tripled, having HungerRush as a partner enabled ease of use, allowed customers to order things so conveniently.

Ronnie

Fajita Pete's

With a company like HungerRush, scalability became a non-issue because once we had it down at one Fajita Pete’s, we were able to take that model, treat it as a module, and plug it into our next stores.

Pedro "Pete" Mora

Case Studies

  • Graze! Shared Kitchen

    Arrow

    At Graze! Shared Kitchen in Toledo, Ohio, owner Rod Brant operates three restaurants under a single roof. This unique concept is growing in popularity as restaurant owners adapt to changing consumer preferences for take-out and delivery due to the Covid-19 pandemic. Under the Graze umbrella are three distinct offerings – Oasis Eats Mediterranean, Mozza Pizza and Wings, and Big Knuckle Burgers. Rod describes the delivery and take-out only model as the “new eat at home or office experience” with faster ordering, better service, and a wider variety of foods to choose from.

    Rod got his start in the restaurant business offering marketing consulting services – helping other restaurants improve and grow, but always had the itch to become a restaurant owner of his own. He fulfilled that dream by purchasing Eat at Oasis in early 2020, just before the Covid-19 pandemic hit. Eat at Oasis had two dine-in locations about five miles apart, and Rod made the purchase with plans to change one location into the Graze! Shared Kitchen concept.

  • Hungry Howie's

    Arrow

    Hungry Howie’s, a nationally recognized carry out and delivery pizza chain based in Madison Heights, Michigan, is known for its Flavored Crust® and now for its loyalty program. Howie Rewards® is a simple, user-friendly program that automatically tracks participating purchases and rewards guests for every six qualifying online orders.

    Howie’s launched the program mid-2016, after selecting HungerRush’s loyalty program Honeycomb. HungerRush’s development team and Hungry Howie’s technology team worked together to customize the loyalty program to fit their exact requirements. “Having HungerRush build the architecture of our loyalty program just made sense,” states Dan McKay, Director of IT. “They already provide our POS and Online Ordering, which means they understand our operational and customer interactions on all fronts.”

    Honeycomb is a robust loyalty engine that tracks customer data above store, and provides updates to members via email based on qualifying actions or purchases across locations. The platform utilizes HungerRush online ordering as the customer facing portal minimizing customer credentials. “Our vision for Honeycomb is to provide a support structure that enables a consistent, brand unifying experience across platforms and locations,” states Laura Gaudin, Director of Product Management. Honeycomb provides staff with the perfect re-direction to any questions, allowing them to train consumers and direct them to the online ordering platform.

    The Howie’s team has already seen major success with online only participation in 2017. Howie’s processed over 850,000 loyalty orders totaling over $15 million in net sales. The Howie’s team has given back over 147,000 medium two-topping pizzas to their guests. Howie Rewards® success is most evident in the redemption rate of 74%. “We knew the integration with online ordering would be huge,” states McKay. “We didn’t anticipate how much impact the loyalty interface in the online menu would be. Most loyalty platforms plateau at a 20% redemption rate because of manual redemption codes or incomplete integrations. With Honeycomb, we’ve tripled that benchmark in just the first year because of the online ordering and mobile application integration.”

  • Tutti's Ristorante

    Arrow

    The Funicello family of Norwalk – Pasquale, Joe, Maria, and Elvie Funicello – own and operate the full service fine dining establishment Tutti’s Ristorante located in Westport, Connecticut. They were all born in Southern Italy before moving to the Fairfield County Area and pride themselves on an authentically Italian experience that is about more than just food. They live by the motto “Good Food, Good Friends” and emphasize hearty portions and a family atmosphere. The open air kitchen allows you to watch the preparation of family-style meals, providing the sense that one is at home enjoying a home-cooked meal in a comfortable, cozy setting.

    How long has your family been operating Tutti’s Ristorante?
    12 years.

    Was there a particular issue that led you to choosing an all-in-one POS system like HungerRush?
    When I came into the family business, I really wanted to give my mom and dad some help because the restaurant was getting a lot busier. I wanted to increase our efficiency and customer service and a POS system seemed to me like a good way to do that.

    Had you used a POS system prior to HungerRush, and if so, what can you tell us about the experience?
    HungerRush is our first POS, and it’s been really great. Our lives are so much easier than before – it makes a huge difference.

    You’ve been installed for about 4 months now. What positive effects have you already seen?
    The organization that the POS offers is amazing. It keeps track of everything for us – orders, sales, inventory – so many other things, too. The increase in efficiency helps us do our jobs better and offer the best customer service possible. We’re also able to serve a lot more customers in a night because of the increase in efficiency. When everything is running very smoothly, it’s easy to have more customers coming in because everything is moving much faster. Because everything is so organized and streamlined, the customers’ experience is better, and they’re happier, too. We can do more business with our POS, while still offering really great customer service.

    Businesswise, do you feel that modern technology, specifically an all-in-one solution such as HungerRush, is mandatory in today’s highly competitive restaurant industry?
    I do think so, yes, because it improves customer service so much. Writing orders by hand can’t compare and the level of organization a POS provides makes everything so much better.

    Do you believe that a POS system has a direct impact on a customer’s experience?
    Definitely. I think when you’re doing a lot of business and having really busy nights, the POS makes the entire experience much more organized, efficient and detailed – for the customers and for us. Customers appreciate that things move much faster and they really like even the small things like the level of detail on a receipt.

    You are a full-service restaurant and also looking to install HungerRush™ online ordering in the near future. Can you tell us about that?
    Yes, we’re actually looking to do that sometime this summer. The restaurant is doing a lot more business and we want to increase that further. We really want to expand the Tutti’s brand and I think offering online ordering is definitely one way for us to do that.

    What advice would you give to other restaurant owners/operators out there like yourself?
    Organization is key to a successful restaurant and anything you can do to increase your efficiency is going to be good for your business. I highly recommend HungerRush if you want to achieve these things.

  • Dairy Queen

    Arrow

    How long have you been in the food service industry, Patricia?
    I’ve worked with Dairy Queen approximately 11 years now.

    Was there a particular issue that led you to choosing an all-in-one POS system like HungerRush?
    HungerRushs ability to process using multiple credit card processors and menu flexibility led our company to select the HungerRush all-in-one POS. We wanted to be able to eliminate the separate gift card terminal that was not communicating with our current POS.

    Businesswise, do you feel that modern technology, specifically an all-in-one solution such as HungerRush, is mandatory in today’s highly competitive restaurant industry?
    Modern technology is not mandatory in today’s restaurant industry, but it does enable a competitive edge against other restaurants that have not updated. A concern with modern technology is that it can increase your vulnerability against attacks. We wanted a solution that would update our equipment and provide some prevention methods against the vulnerabilities in today’s POS environment. In remote locations, modern technology is often a challenge that visiting customers don’t understand. Having reliable internet and telephone service can be a luxury there, while in metropolitan areas it’s expected.

    Do you believe that a POS system has a direct impact on a customer’s experience?
    A POS system can have a direct impact on the customer’s experience since it is usually the barrier between the customer and the products we sell. You could have a clean store, great food and if the POS cannot accept the customer’s order or method of payment, the customer will be unhappy and the sale is lost.

    Speed of service is extremely important for Quick Service concepts – How does HungerRush assist in speeding up your operations?
    HungerRush assists with speeding up our operations because it allows for different order types to be taken at all stations. For instance, cashiers can put in or retrieve drive thru orders on the counter registers to back up the drive thru cashier. Another feature that comes in handy is the ability to start new cash drawers while the manager balances the previous shift drawer. A manager does have to close a drawer before starting a new drawer, but when time allows the manager can go back and balance any closed drawers rather than holding up the new cashier at shift change.

    Had you used a POS system prior to HungerRush, and if so, what can you tell us about the experience?
    Prior to HungerRush we had a POS system that worked well for many years and was serviced locally. Our previous POS equipment and local vendor really set the bar high to find a solution that was going to fit all of our needs. When you’ve had something for many years you know all the ins and outs, the good and bad, and it’s difficult to leap towards something new. Although we are still learning about HungerRush early on and as of today it appears they have solutions for our POS needs.

    If you were to name the best features within HungerRush, what would they be?
    HungerRush’s best features for us have been customer service, menu flexibility, built-in features included with the POS software, buy-back program, data backup that maintains your stats in the system and enterprise to group and consolidate store information and broadcast menus.

    Do you have personal opinions on PCI related issues? Do you think it is important in this day and age to protect sensitive customer data?
    It’s extremely important in this day and age to protect sensitive customer and employee data. As the regulation within the credit card industry changes frequently we wanted a POS that would provide updates to match the needs of the credit card environment.

  • Flyers Pizza

    Arrow

    Flyers Pizza, a family owned and operated Ohio staple since 1976, plans to expand their market share by leveraging HungerRush Point of Sale’s technology and Software as a Service suite. Flyers Pizza was number 8 on the Pizza Today Top 100 Independent list in 2016 when they began exploring POS and online ordering options.

    The Flyers team began their search because their previous POS was unable to support their next major market expansion – online ordering. “The interface was too archaic,” states Matt Ulrey, Director of IT. “Our old online ordering platform felt like it was made in the 90’s. It was a chore for customers. The Uncles (Owners) wanted a solution that would make online ordering fun and interactive. We needed a platform that would engage our customers from first-click to order completion.”

    Enter HungerRush, a leader in custom point of sale solutions for the hospitality industry since 2003. Flyers installed HungerRush as part of the grand opening of their 8th location in southern Grove City Ohio in March 2017. Over the course of 2017, Flyers converted two additional locations to HungerRush. In the midst of transition, Flyers experienced immediate results, climbing from #8 to #6 on the Top 100 List, and increasing sales by 10.6%. Their Online sales in these three locations jumped from under 20% of total weekly volume, to over 30% by the end of 2017. “HungerRush is more than just a POS and Online Ordering provider,” states Mark Ulrey. “HungerRush is a partner. We’re working together on everything from suggestive selling to menu formatting and configuration to ensure our guests are happier and spend more during every experience.”

    Flyers Pizza is utilizing HungerRush online ordering platform, Honeycomb loyalty service, and R-enterprise remote management. All three services interact and combine with the POS to enable the Flyers management team to respond to customer trends on-the-fly and provide a cohesively branded and unified experience across all locations. The combination of these services has set the stage for Flyers to expect a 30% increase in online sales by 2019.

  • Piu Bello

    Arrow

    Piu Bello is a family-owned business headed by Mehul Patel since 2016. Piu Bello serves their customers in three ways: Lunch and Dinner menu for both Dining Room and Carry-Out service, as well as Pizza Delivery. The concept features classic Italian dishes with modern American delivery fare for wings, mozzarella sticks, and chicken fingers.

    When Mr. Patel originally purchased the restaurant, he knew that sales had been declining by 20% year-over-year. Soon after incorporating a HungerRush POS system and all its built-in tools, Mr. Patel was able to find that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process.

    Mr. Patel assumed control of the business with the existing POS, Clover. He stated that all of his inventory, employee, and customer management needed to be done manually. “Clover might be ok for retail stores; it’s not going to work for my restaurant concept, which requires a lot of customization. Clover also has no way to calculate labor, unless you want to download a 3rd party app (for an extra charge). Many of those apps are also incapable of doing what I truly need.” The difficulty continued to inventory, “There’s no way for me to know when I need to reorder food, how much food I’m using per pizza, and for it to specify the quantity of toppings. The only thing Clover is good for is to take simple orders and charge cards.”

    Over time, the manual workload began to overtake him, and that’s when he truly became motivated to find an all-encompassing solution. Through all of his research and due diligence, he found HungerRush. “HungerRush POS is the only system that gives me everything I need; an inventory system that can be customized, and (resources) that can help me build my menu quickly,” also, “coming through and install(ing) everything.”

    After his onsite installation and training for his new HungerRush POS system, HungerRush (online ordering platform), and eye deliver (Real-time driver statistics for GPS tracking), Mr. Patel was able to identify that his delivery process was the best area to start improving.

    With HungerRush he was able to limit the number of orders a driver could take based on the distance he needed to drive to complete the delivery. Now Piu Bello was able to establish the operation standard that would limit the number of pizza orders to be delivered by any one driver. Mr. Patel was also able to reconcile all of the manual inventory, employee, and customer management that had been plaguing him.

    As a result, he found that he was gaining back the 20% loss in sales by more effectively streamlining and monitoring his delivery process, and the time savings from having more automated and integrated labor, customer, and inventory allow Mr. Patel to focus on his real priority – providing excellent service and food to Piu Bello’s guests. Mr. Patel conducted his own independent survey after implementing HungerRush and these changes. The results showed increased customer perception and satisfaction ratings of his business.

    Today, the Piu Bello restaurant is operating more effectively, and Mr. Patel states that within his next month of operation, he will not only have corrected his monthly net loss but turned the delivery operation into a profit center. Mr. Patel is now a huge fan of the HungerRush system, and he ended by saying: “If HungerRush can do pizza, they can do anything in the restaurant industry!”

Testimonials

Jet's Pizza

Text to order is the best and easiest ordering experience on the planet especially for a marketplace that prioritizes convenience

Aaron Nilsson, CIO of Jet's Pizza

Hungry Howie's Rewards Redemption Rate Exceeds 74%

Hungry Howie’s, a nationally recognized carry out and delivery pizza chain based in Madison Heights, Michigan, is known for its Flavored Crust® and now for its loyalty program. Howie Rewards® is a simple, user-friendly program that automatically tracks participating purchases and rewards guests for every six qualifying online orders.

Howie’s launched the program mid-2016, after selecting HungerRush’s loyalty program Honeycomb. HungerRush’s development team and Hungry Howie’s technology team worked together to customize the loyalty program to fit their exact requirements. “Having HungerRush build the architecture of our loyalty program just made sense,” states Dan McKay, Director of IT. “They already provide our POS and Online Ordering, which means they understand our operational and customer interactions on all fronts.”

Honeycomb is a robust loyalty engine that tracks customer data above store, and provides updates to members via email based on qualifying actions or purchases across locations. The platform utilizes HungerRush online ordering as the customer facing portal minimizing customer credentials. “Our vision for Honeycomb is to provide a support structure that enables a consistent, brand unifying experience across platforms and locations,” states Laura Gaudin, Director of Product Management. Honeycomb provides staff with the perfect re-direction to any questions, allowing them to train consumers and direct them to the online ordering platform.

The Howie’s team has already seen major success with online only participation in 2017. Howie’s processed over 850,000 loyalty orders totaling over $15 million in net sales. The Howie’s team has given back over 147,000 medium two-topping pizzas to their guests. Howie Rewards® success is most evident in the redemption rate of 74%. “We knew the integration with online ordering would be huge,” states McKay. “We didn’t anticipate how much impact the loyalty interface in the online menu would be. Most loyalty platforms plateau at a 20% redemption rate because of manual redemption codes or incomplete integrations. With Honeycomb, we’ve tripled that benchmark in just the first year because of the online ordering and mobile application integration.”

Hungry Howie's Rewards Redemption Rate Exceeds 74%

BLU Restaurant and Lounge

“Initially I was so nervous about switching from Micros to HungerRush – change is uncomfortable, no matter what the situation is, and I was very accustomed to the Micros system. Once the installation and training began, I KNEW we had made the right decision. The installers were extremely knowledgable, professional and very detailed. Beyond that, they were also very helpful and friendly, always going above and beyond for us during the installation process. They broke the language down so that it wasn’t super tech-y; we could easily understand everything they showed us. I was so impressed. They treated our staff like family. HungerRush’s communication and customer support are both amazing; they are #1 in customer support over any other company I have dealt with.

With Micros there were lots of problems with security – HungerRush is set up so that the loopholes that existed in Micros are non-existent. HungerRush offers much more control and security. Updating the menu, changing prices, renaming buttons – ALL of these things are SO much easier with HungerRush. Micros makes everything overly complicated with too many steps – it’s a hassle. Unnecessary.

HungerRush is just a better system, what else can I say? FIVE THUMBS UP!”

Chef Jett

Win Place or Show Sports Bar & Grill

“Before HungerRush we were using Micros. The biggest difference between the systems that I noticed after we switched was that we now had the ability to make changes and update menu items ourselves very easily. Micros was not user friendly in that way at all. In fact, it was HungerRush’s ease of use that really sold me on the system. My staff loves the modifiers – now they can tell the kitchen details with the click of the button, whereas before they had to run back to the kitchen to verbally relay that info. This was an amazing change for them!

The number one feature for me is the wireless tablet. The handheld unit is AWESOME. When we’re very busy and 5 tables come in at the same time, I can now walk table to table with the tablet taking orders with ease, without running back and forth to the POS station at the bar. The wireless tablet speeds up the ordering process SO MUCH. I love it!

Another huge difference between Micros and HungerRush is the quality of customer support. One time, during the Micros days, we experienced a horrible lightning storm that knocked out power in the entire building. When we called Micros for assistance getting the POS going again, they refused to help us over the phone. We had to wait for them to show up for an on-site service call, which is completely ridiculous. We recently went through a snow storm that had a similar effect – the whole building lost power suddenly. We called HungerRush and they helped us get back on track within minutes. The difference is clear – HungerRush is the better system by far!”

Lisa Engelman

The Republic Steak House

“We were using the Micros 3700 system, which was highly antiquated. Glitches were frequent and their customer service was awful. We wanted a faster, more effective system with modern features – so we switched to HungerRush. We looked at both Aloha and Positouch during the research phase, but HungerRush was the most user friendly and had the best reporting features. Not only does HungerRush have a great product, but the company has a great reputation too. The HungerRush system was highly recommended to me by a valuable source. I would definitely recommend HungerRush to others.”

Wade Barkman

La Taza Restaurant & Coffeehouse

“Micros was ARCHAIC. Extremely hard to deal with. Everything was so hard to put in, now I can do everything on the fly, it has saved me so much time. I used to have to run up and down the stairs all the time and now I can do everything in one place. Employees are now putting the entire order in, including drinks! That sounds crazy but the Micros system was so bad, they had to go through so many pages just to ring up one order, it was confusing. Micros Customer Service was horrible too. I waited online FOREVER. You had to wait for a call back, and they would then refer you to someone else. I’ve called into HungerRush’s Customer Service so many times, I think I’ve waited 5 minutes at the most. I was so glad to take advantage of HungerRush’s Buyback program and I just sent my old Micros system in.”

Melissa Easter