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HungerRush 360 Marketing Success Manager

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com

Job Overview

HungerRush 360 Marketing Success Manager will be the point of contact with HungerRush customers subscribed to HungerRush 360 Marketing. They will ensure campaigns have proper settings and customizations and will discuss reporting and campaign outcomes with HungerRush customers. The RSM will oversee a book of business to predict and reduce product Churn, promote value and receive product feedback to help evolve the product.

What You Will Do

  • Oversee marketing campaign customization and successful broadcast
  • Work with design and implantation teams to ensure success releases
  • Conduct ROI review with customers from adoption to growth
  • Maintain a detailed understanding of our products and services
  • Predict and prevent churn while monitoring customer health
  • Manage contract terms for renewals with enterprise customers
  • Develop and manage a customer success plan
  • Increase product usage by maximizing access to training or informative materials
  • Conduct quarterly business reviews with enterprise customers
  • Increase survey participation and overall NPS
  • Deliver customer feedback for improved features or strategic discussion around roadmap planning
  • Travel may be necessary from time to time
  • Own communication with customers when changes in technology create external impact

What You Should Bring

  • At least 1+ years of working in a customer success, account management or partnerships role with demonstrated experience managing cross functional stakeholders with varying seniority
  • Indomitable positivity, high energy, and client centric mentality
  • Excellent communication and interpersonal skills needed to build strong and effective relationships with customers, functional business owners and subject matter expert
  • Experience with technology platforms
  • Outstanding relationship management, customer service and collaboration skills in a variety of forms (written, conference calls, presentation)
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Highly data-driven with a commitment to following the process
  • Preferred Qualifications
    •18 months of hospitality experience preferred but not required
    •Experience in a SaaS company

Equal Opportunity Employer

HungerRush is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. 

HungerRush offers a competitive benefits package starting from your first day including Health, Dental, Vision, Long Term Disability and free Short Term Disability and Life Insurance. We also offer a 401k program.

If you are interested please send a resume to [email protected].